Frequently Asked Questions
Everything you need to know about your KOLO home experience.
What is the average shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. Larger furniture items may require white-glove delivery, which can take 10-14 business days depending on your location.
Do you offer a warranty on KOLO products?
Yes, all KOLO furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal.
Are the materials used in your products eco-friendly?
KOLO is committed to sustainability. We prioritize FSC-certified wood, OEKO-TEX certified textiles, and recycled packaging materials whenever possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.